Website
www.bunnings.com.auTest script
My name is Sanjeewa, and I’m going to be walking you through a Website usability test today.
I am trying to find if it is easy and clear for people to use a particular
web site for a company.
First it is important to note that we’re testing the web site, not you.
You don’t need to worry about making mistakes.There is no wrong action or
answer. You can select or choose what you think is the right answer or
action.
I will now open the home page of the website for you.
First, I’m going to ask you to look at this page and tell me if you can,
Identify whose web site it is,
What do you think can be done on the site,
Now I’m going to ask you to do this task without using Search facility on the site.
Scenario:
Imagine you need to replace your kitchen's sink tap with a new stainless steel tap. And you have decided to find a stainless steel kitchen sink tap and it's price using this web site.
Objective:
To find out if it is clear for the Website users to perform a very common task and interpret the results.
Expected outcomes:
Find exactly what they are looking for.
Can't find what they are looking for and the reason is clear. Ex: the item is not sold, item is sold but not shown on the Website.
Can't find what they are looking for and the reason is not clear. Ex: not sure if the item is sold, not sure if the item is shown on the Website.
I am trying to find if it is easy and clear for people to use a particular
web site for a company.
First it is important to note that we’re testing the web site, not you.
You don’t need to worry about making mistakes.There is no wrong action or
answer. You can select or choose what you think is the right answer or
action.
I will now open the home page of the website for you.
First, I’m going to ask you to look at this page and tell me if you can,
Identify whose web site it is,
What do you think can be done on the site,
Now I’m going to ask you to do this task without using Search facility on the site.
Scenario:
Imagine you need to replace your kitchen's sink tap with a new stainless steel tap. And you have decided to find a stainless steel kitchen sink tap and it's price using this web site.
Objective:
To find out if it is clear for the Website users to perform a very common task and interpret the results.
Expected outcomes:
Find exactly what they are looking for.
Can't find what they are looking for and the reason is clear. Ex: the item is not sold, item is sold but not shown on the Website.
Can't find what they are looking for and the reason is not clear. Ex: not sure if the item is sold, not sure if the item is shown on the Website.
Observations
Test subject one
Identify site - Easily identified, familiar with Bunnings warehouse storesThings that can be done - Was able to easily identify and interpret the top navigation provided. Was not clear about Bunnings trade.
Actions performed to achieve task -
Identify and use the navigation bar - Used the right hand navigation links, selected Bathroom and kitchen link,
Identify the correct product range - Yes
Browse for the required product - User was not clear once the page is displayed what should be the next action should be. The image at the main section of the page contain a list of items, including "Sinks and Tapware" and provides a link labeled "For our full range, please visit your nearest store".
User interpreted this as clicking on the link which will enable the user to view the full list of products.
Then used the top navigation, used "Our range" tab, clicked on "Bathroom and Kitchen" link which displayed the same previous page as in the above step.
It wasn't clear all products are not listed.
User comment - I am not sure how to find the kitchen tap, I think it's not on the Website.
Test subject two
Identify site - Was able to identify and familiar with Bunnings warehouse storesThings that can be done - Was able to identify and interpret the top navigation provided.
Actions performed to achieve task -
Identify and use the navigation bar - Used the top navigation bar, selected Bathroom and kitchen link,
Identify the correct product range - Yes
Browse for the required product - User was not clear once the page is displayed what should be the next action should be. Spent more time looking at all the other navigation links trying to verify if there is a more appropriate link provided.
When pointed to the image at the main section of the page containing a list of items, including "Sinks and Tapware" and a link labeled "For our full range, please visit your nearest store".
User interpreted this as clicking on the link which will enable the user to view the full list of products. Clicking on this link user arrives at a page to select the store locations and addresses of store locations.
It wasn't exactly clear if the taps are included on the Website or if this is the right actions to locate it.
User comment - I am not sure how to find the kitchen tap, may be it's included on the Website, but I can't find it.
Recommendations
The text should clearly convey for products not listed on the web site, the user need to visit the store or an alternative option such as a customer service contact number.Also the Website should be utilised to convey the full range of products that are stocked.
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